“A HUGE shout-out of praise and thanks to Megan at Don Hewlett Chevrolet in Georgetown :) On a Saturday morning, I found myself sitting behind the wheel of a 2020 1500 Silverado that would not start, with a check engine light on and a diagnostic report sent to my email that suggested I have the vehicle serviced in just 1 day. I called the dealership from which I purchased this vehicle (not Don Hewlett) and was told that I needed an appointment, which I can understand to a degree, but was frustrating to hear given the nature of my issue and how new the vehicle was. The best the other dealership could tell me was to try another dealership ... which I did, and they couldn't help... so I started calling other area Chevy dealers, all with little luck, until Megan at Don Hewlett heard my case. She understood my frustration and did her absolute best to speak directly with the Shop Foreman to see if they could help address my concerns - and sure enough, they told me to come on in (thankfully, I had managed to get the truck started!).
Once there, Megan was extremely courteous, knowledgeable, and helpful when it came to having the team look at my truck and diagnose the issue. She then showed me around the beautifully kept facility as I prepared to wait in person. During the wait, which was not long at all, Megan kept me updated as to what was being done, the progress and what I could expect - and then when service was complete, she helped explain my issue (a few resets to computer codes that were causing the trouble), thanked me for my patience and even mentioned a courtesy car wash.
All in all, I was so relieved to have found a dealership, and a service member that was willing to take the time to understand my frustration and help me get my issues resolved in the most effective, respectful way possible. At the end of the service, I had wished I had purchased my vehicle from this dealership (and not any of the others I spoke to that morning) and would happily bring my return visits to them in the future. Megan was excellent and should be commended. Thank you!”
