Vehicle Recalls. What Should I Do?

If you have owned a General Motors vehicle for any length of time, you most likely have received a Recall Notice from the manufacturer in addition to a phone call or postcard from the Customer Loyalty Center here at Don Hewlett Chevrolet.  A ‘Product Safety Recall’ can be issued for several things and should be taken care of at your earliest convenience. 

If you receive a recall notice, we ask that you:  

·         Simply call our Customer Loyalty Center during normal business hrs. (7-6 M-F, 7-1 Sat) at (512) 763-3555 and let our staff know you need to schedule a recall appointment.

·         When you call, please have the letter you received from GM in hand. We will need to know your (VIN) Vehicle Identification Number (this should be on the letter or you can find it on your vehicle insurance card), the Year/Make/Model of your vehicle and a good contact phone number along with your current email address.

·         Once we receive your call, our staff will guide you through the process of determining which recalls show to be active for your vehicle (all recalls are VIN specific).  They will verify parts availability and will work with you to set a convenient time to meet with a Service Advisor.

Auto manufacturers are required by law to provide the necessary recall repairs free of charge. They do this through their established franchise dealer network using factory original parts. In doing so, General Motors can better guarantee the quality, consistency, and efficiency of these needed repairs.

Most recall repairs can be completed quickly (under two hours). However, we do ask our customers to allow us a full day with their vehicles.  We do have a limited number of complimentary customer loaner vehicles available daily - by reservation only - but we try to save these for our guests with vehicles that will be staying overnight.  We also have two free full-time Customer Courtesy shuttles that are ready to take you to work, back to the house, or wherever you need to go within the North-Austin suburban corridor.  

We have found that when our customers follow the simple steps listed above the recall repair process goes smoothly. If you’d like more information from GM regarding the recalls specific to your vehicle, please click this link: https://my.gm.com/recalls

The technicians at Don Hewlett Chevrolet Buick have performed thousands of recalls over the years and are trained to identify and repair the specific components involved.  We would like to thank our customers for continuing to put your trust in the Hewlett brand. Rest assured we are certainly proud to represent General Motors in this Central Texas area and stand ready to assist all current GM owners with their vehicle needs.