Computer-generated voices and ‘apps’ are becoming the norm when interfacing with most businesses today. At the Hewlett dealerships, we embrace these technologies once we know they can lead to increased production efficiencies and a greater overall experience for our guests. We’ve found that you just can’t replace the personal touch and level of care found in fully engaged, caring individuals. We have carefully selected the members of our Customer Loyalty Center (CLC) staff to provide our guests with a friendly, knowledgeable advocate to support their vehicle needs. Whether it’s setting up an appointment for transmission service, discussing a recent recall, or calling to make certain your vehicle was fixed properly, our CLC Team is there to make certain that your experience is a positive one.
We encourage you to get to know our CLC team members.
There is no substitute for knowledge, continuity, and experience. Mari Auston, our CLC Manager, easily brings these skills to her position as CLC Manager. A former Service Advisor with nearly 20 years of dealership service experience, Mari truly understands the automotive business. Chances are if you’ve done business with us for years, that Mari's voice will be a familiar one. Mari’s mechanical knowledge and real-world experience bring a unique perspective to her department that can’t be matched. Mari enjoys spending her off-hours with her family & also loves gardening, fishing, biking and eating spicy Mexican food!
Alexa Mahaffey has been part of the CLC team for almost a year. She enjoys interacting with our customers each day and has a can-do attitude that makes her a valuable resource. Alexa has many skill sets so when she’s not on the phones, you might find her in the cashier’s office or helping at the service reception desk. In her spare time, Alexa loves hanging out with her family, friends, and dogs Jypsy and Nala.
Katie Murrell, a resident animal lover, enjoys being part of the CLC team. Her infectious smile can be heard through the phone when she’s speaking with our customers. New to the automotive industry, Katie loves the challenges she faces in the CLC and enjoys learning new things. When not at work, she volunteers at local animal shelters and enjoys going to the dog park with her teacup Yorkie.
Don Hewlett Chevrolet Buick welcomes Kaitlyn Diaz-Moreno, the newest member of the CLC team. Kaitlyn loves being surrounded by the great people at the dealership and enjoys helping our customers with their vehicles. When not at work, Kaitlyn can be found studying and recreating beauty looks found on YouTube. She also enjoys re-decorating and finds baking a great way to reduce stress.
When it’s time to schedule a service appointment, need clarification regarding a safety recall notice from GM or simply have a question about your vehicle, please call our wonderful team in the Customer Loyalty Center for friendly, personal assistance: 512-681-3044.
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